Herald Journal, Nov. 14, 2005
New drain cleaner goes with the flow
By Liz Hellmann
After six years in the industry, Jeremy Peterson of Howard Lake decided to pull out all stops and start his own business, Drain Pros.
Peterson, who opened his business the last day of October, feels he can offer customers what they need, when they need it.
“I’m 24/7. There’s no 24/7 company in this area,” Peterson said.
Along with offering services any time of day or night, Peterson tries to offer same-day service, if it is possible.
Drawing on his experience working for DESS in Wright County, formerly called Roto-Rooter, Peterson offers a number of services for both residential and commercial.
Drain cleaning, drain replacement, hydro-jetting, inline camera inspection, and faucet replacements are a sampling of services Drain Pros specializes in.
“I’m good at what I do. I can usually diagnose the problem over the phone,” Peterson said.
From pulling lotion bottles out of toilets to extracting tree roots from drains, a job can take Peterson anywhere from half an hour to a whole day.
Although he is confident in his ability to do his job, Peterson admits it was his family that gave him the nudge he needed to start his own business.
Most of the business Peterson sees from homes are backed-up drains, or clogged toilets, due to toy submersion. But, thanks to his new equipment, he can handle customers’ big and small drainage woes.
“It is very good industrial equipment used for residential or commercial work,” Peterson said.
A graduate of Howard-Lake-Waverly-Winsted High School, Peterson is familiar with the area, and feels it takes more to build a successful business than just getting the job done.
“I don’t want to just go and do the job and hand them a bill,” Peterson said. “I enjoy meeting new people every day. The ability to be able to converse with customers is important.”
Meeting new people is hardly a problem for Peterson, who is familiar with Howard Lake, but also serves Meeker, Wright, McLeod, and Carver counties. Serving such a large area keeps Drain Pros on the move, literally, in Peterson’s new van.
The van allows him to store his equipment, get to his customers faster, and also helps represent the business, something Peterson feels is important.
“The biggest thing you can do is make yourself look presentable,” Peterson said.
This includes not only new equipment and a new van, but also a new approach to house calls.
“When you go in and fix a problem, you clean up afterwards, and don’t leave a big mess behind,” Peterson said.
Peterson is the owner and operator of Drain Pros, and his wife, Michelle, is vice president.
Peterson would like to see his business grow, but, for now, will go with the flow.
“Let it take me where it takes me; hopefully, it will get bigger,” Peterson said.