Purcell receives ‘Top Contractor’ from RUUD
By Kristen Miller, Staff Writer
With 23 years of experience in plumbing and heating, Tim Purcell of Winsted has received the honor of being a RUUD top contractor.
The RUUD company judges a business on its growth, customer service, and how much money is spent with the RUUD company, a leading brand in heating and air conditioning products.
Purcell was among the top 15 performers in Minnesota, Wisconsin, North Dakota and South Dakota.
“I was pleasantly surprised to have received top contractor, it was a little unbelievable until I began looking at the numbers,” Tim said.
Purcell began his own business 11 years ago out of the back of his pickup and stored his supplies at his in-law’s.
A year-and-a-half later, his wife, Mary, became his scheduler and office manager.
Before his wife took appointments, Purcell would tell his customers he would be there on Tuesday.
“It was always Tuesday,” Mary laughed.
Needless to say, he would always be booked on Tuesdays until his wife started to even out his schedule for him.
Now, the company has four work vehicles, two shops, seven crew members and has grown to serve 1,400 customers within a 40-mile radius and beyond.
“What we strive for the most is good customer service and satisfaction,” Mary said.
That includes returning phone calls and being there when they are supposed to be, she continued.
The other part is standing behind their business and the products they use, Tim added.
The Purcells believe in the reliability of the products they use and sell.
“It’s very seldom I get calls to fix a product we installed,” Tim said.
He explained that HVAC products come in “good,” “better,” and “best” and his customers tend to choose the higher-end products.
Tim Purcell Plumbing and Heating is available by appointment by calling (320) 485-2649.