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Partnering with the community for 50 years – Citizens State Bank
When it comes to supporting the community, the Citizens State Bank of Waverly and Montrose has been putting its money where its mouth is for more than 50 years. Donating time and money to numerous local community organizations, schools, recreation activities, and churches; the bank has earned its reputation as a philanthropic business. “Our focus is entirely on the communities that we serve and the people that live within these communities,” owner Catherine “Birdie” Jackson said. Nearly everyone around town has been touched in some way by the bank’s generosity, whether it be local ambassadors needing help with royal expenses, or a farming family looking for reasonable financing. The bank has been locally owned by Jackson’s family since 1951, when her father, Dan Graham, and his brother, Mark, bought it. The bank is now owned by Jackson and her husband, Kim. Community minded When planning the newest bank branch building in Montrose, which opened in 2004, the bank evaluated not only its needs, but also the needs of the community. “Looking around the Montrose community, there really wasn’t a suitable small meeting room space available,” Jackson said. Solving that problem, the bank included a new community room available for public use inside the new Montrose branch. The community room can hold from 20 to 25 people, and is the perfect place for organizations to conduct meetings. It is equipped with a wet bar area, small refrigerator, dry erase board, pull-down screen for overhead presentations, and a TV with DVD and VHS machines. The community room is put to use by a variety of groups on a weekly basis. “So far it’s been mostly local non-profit groups using it,” said Kent Houston of the bank. These groups range from the Montrose-Waverly Chamber of Commerce, to activity and craft groups. “It’s available for any organization within our communities, not just Montrose,” Jackson said. There is no fee to use the room, and it has a separate entrance, allowing use during and after bank hours. Lending a helping hand The bank also offers its customers a full-service loan department, which gives back to the community in a different way. As the community deposits in the bank, the bank, in turn, can lend money to organizations, schools, farmers, and citizens. “Lending to the community goes hand-in-hand with deposits made by the community that can go right back out as loans to the community,” Houston said. Local people, local bank Local ownership of a business means that a friend or neighbor also happens to be your banker, which can be particularly important in the age of identity theft. “We know our customers very well,” Houston said. Local banking also means: • lending decisions can be made quickly – often times “on the spot.” • dollars stay local, supporting people, businesses, schools, and organizations within the community. • patrons receive friendly and fair treatment in an ethical manner by owners and staff, who get to know people personally. • any questions or concerns regarding banking relationships will be handled quickly and courteously. “Community banking, everyday . . . with personal service second to none.”
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